Visible has released an update that addresses eSIM compatibility issues on the Pixel 7 and 7 Pro.
We reported yesterday that some users were unable to activate their brand new Pixel 7 and 7 Pro handsets on Visible’s network using eSIM due to the software reporting an incompatible network. It appears that the problem has been fixed in the latest version of the Visible app.
The problem at hand appeared to be a straightforward one. New Pixel 7 and 7 Pro devices were giving some customers trouble when trying to install an eSIM. Even though Visible’s app boasted how easy it was to move to a new phone, this proved to be the case. Users like myself who tried to utilize the app by entering the Pixel 7’s IMEI received an error message.
Users were stuck with one option: ordering a whole new physical SIM card from Visible. When an order is placed for a new SIM card, the eSIM in the previous device is deactivated, leaving the user without service. My SIM card hasn’t arrived yet, and I haven’t had Visible service restored as of this writing.
At this point, it would appear that Visible has found a solution. As of the latest version of the Visible app, it appears that eSIMs can be downloaded for the Pixel 7 and 7 Pro.
The following statement was released by Visible to 9to5Google, outlining a temporary issue that was causing problems with eSIM on “certain Android devices”:
The incompatibility of some Android smartphones with eSIM was very recently discovered. A few people have had problems when attempting to migrate from electronic SIM cards to physical SIM cards. This problem has been fixed at this time.
We strive to give our members a faultless user experience and are sorry that some of our users encountered this problem. We have made significant investments in eSIM and are making every effort to make its use as painless as possible for our members.
Those who have ordered a SIM card must patiently wait for it to arrive. If you want to use Visible to activate your eSIM, you can’t use a physical SIM card because the activation process includes an OTP that must be transmitted to your phone number. If you haven’t already done so, activating your Pixel 7 with an eSIM couldn’t be simpler.
If you’ve encountered a similar problem, please share your experience with us below. You can also let us know if the Visible app works with your Pixel 7 or 7 Pro by commenting below.